Thank you for choosing Bertti Cleaning!

Access to the home. To ensure your cleaning happens as scheduled, please provide access via key, code, or having someone home. Please note that if our team cannot access the property, a full cancellation fee may apply since that time was reserved exclusively for you.

House preparation. To give you the best possible results, our technicians focus entirely on deep cleaning. We kindly ask that you clear countertops and floors of daily clutter, dishes, or laundry before we arrive.

Pets. We absolutely love your furry friends! For their safety and our team's efficiency, we recommend keeping them in a secure area. Please note that our team cannot handle pet waste or litter boxes.

Valuables. Your peace of mind is our priority. We ask that you kindly secure any jewelry, cash, or highly fragile items before the cleaning begins to prevent any accidental damage.

Arrival window & time. We provide an arrival window of ±1 hour and will always keep you updated if we are running behind. Since we charge per job and not per hour, our team might finish faster than expected, but the high quality of the clean always remains the same.

Dusting policy. We love taking care of your displays! If a shelf has 10 items or fewer, we will carefully move and dust under them. For shelves with more items, we will dust around them. For safety reasons, we do not dust items above a 2-step ladder height.

Safety limits. The safety of our team is very important to us. Our technicians do not move heavy furniture or appliances, and we restrict ladder use to a maximum of 2 steps.

Supplies. We come fully equipped! We bring all the necessary high-quality tools and products. We only ask that you provide garbage bags and one roll of paper towels.

Rescheduling & cancellation. We understand that plans change! If you need to reschedule, please let us know at least 48 hours in advance at no cost. Cancellations within 24 hours incur a $70 fee, and lock-outs at the door are charged in full. (Note: Skipping a recurring cleaning may adjust the rate of your next visit).

Payments. Payment is due upon completion of the cleaning. We gladly accept Zelle, debit, and credit cards. Please note that we do not accept cash or checks.

100% satisfaction guarantee. If something isn't quite right, please let us know the same day, and we’ll gladly return to make it right at no additional cost. We are committed to your absolute happiness!

Staff policies. We invest heavily in training our amazing team. We kindly request that you do not solicit our employees for private work. If you need to pause your recurring services, just let us know in advance.